Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at returns@glacespace.com.au. Please note that returns will need to be sent to the following address:
Parcel Locker 10299 79947, 4 Pine Tree Lane, Terrigal NSW 2260
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at returns@glacespace.com.au.
Guarantee of Authenticity
At Glace Space, we take immense pride in providing our customers with only the highest quality products, including (but not limited to) sneakers, clothing, and accessories. We understand the importance of authenticity when it comes to your purchases, and we stand behind the legitimacy of every item we sell.
We hereby guarantee that all products sold by Glace Space are 100% authentic. Our team meticulously sources merchandise from trusted suppliers and reputable distributors to ensure that each item meets the highest standards of authenticity and quality.
In the unlikely event that any product purchased from Glace Space is found to be inauthentic, we commit to providing a full refund to the customer. This guarantee applies to all purchases, regardless of the type of product or the purchase price. To claim a refund under this guarantee, customers are required to provide reasonable proof that the product they purchased from Glace Space is not authentic. Once we have verified the claim, we will process the full refund promptly.
Our guarantee of authenticity is our promise to you, ensuring that you can shop with confidence and peace of mind at Glace Space. Your satisfaction is our top priority, and we are dedicated to upholding the integrity of our products and service.
Thank you for choosing Glace Space. Should you have any questions or concerns regarding the authenticity of our products, please do not hesitate to contact our customer service team, who will be more than happy to assist you info@glacespace.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@glacespace.com.au